Voice Business Platform
VBP utilizes Operator Core network VoIP MSC/MGW ports to deliver Call Center/IVR as a Service, Basic CRM, Voice Broadcast, Voice Rooms, and voice OTP services tailored for Small and Medium Enterprises (SMEs). This integrated approach leverages the core network infrastructure to offer a comprehensive suite of voice-related services, enhancing communication capabilities for businesses of varying sizes.
IVR/Call Center as a Service (CCaaS)
A cloud-based solution harnessing the operator core network enables IVR self-service and directs calls to agents on regular cell phones, prioritizing traditional calls over VoIP for enhanced reliability and convenience.
Voice Broadcast
Enterprises using this solution can conduct outbound campaigns, utilizing either static voice messages or dynamic interactions for tasks such as survey collection or seamless transitions back to live agents. This flexibility enhances the effectiveness of communication strategies for various purposes.
Voice OTP
The system features an API that enables dialing out to customers for one-time passwords (OTP), utilizing either dial-out or missed calls from the designated OTP number. This API functionality enhances the system's versatility in delivering secure authentication solutions.
Voice Rooms
VBP introduces voice rooms for enterprise meetings, ensuring uninterrupted communication despite call drops. This versatile feature extends beyond meetings, enabling announcements, song playback, and phone-based lessons with superior audio quality.
Basic CRM
The system provides enterprises with the capability to store customer information, categorize them into groups, and generate tickets in the ticketing system when customers make calls. This includes the ability to create categories for these tickets, streamlining customer support processes and enhancing organizational efficiency.
Agent Dashboard
Agents using the system have the ability to monitor and track their Key Performance Indicators (KPIs), including the number of received calls. They can set their status to auxiliary, break, online, or offline based on their availability and can manage tickets already assigned to them.
About Us
Edafa is a software house based in Cairo, Egypt. Since Inception it has been known for its cutting edge solutions in Fintech, Telecom VAS, Automation and Cloud Business Communication sectors.
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Our Contacts
2 Street 277 off 263,
Maadi, Cairo, Egypt.
(+20) 2517 4788
(+20) 2517 4808